Went two times today to register a family member and the receptionist didnt care about telling me the registration works (sales person) UNTIL 6 PM and they both knew I was waiting for.
Unfortunately have no other option. This is the nearest one by my house that my son will have to go.
It has happened before to other person the attention it leaves much to be desired.
Fitness equipment works. Shower area cleanliness could be better, showers are dirty, shower curtain has mold on them. NO SHOWER AMENITIES FOR THE DISABLED! Also juice bar closes to early, Your open till late.
I play racquetball, workout on weights, go in the "wet world" which is the sauna, Jacuzzi and pool and they have zumba, bicycle classes, aerobics, personal trainers, a juice bar no contract prices...29.99 or with racquetball 39.99...I LOVE IT!!! GREAT HOURS TOO!!!!
Receptionist stressed right in the front when customer is asking for information looks like if customer is asking for a favour!!!
I asked her if at least today he could use the gym and registrar when the sales person is here tomorrow and she said no. Didn't even ask me if he has the invitation that he could use the one That he has two because me and my husband are member and my son has our two invitations so my son had to leave as soon he arrived at 6:15 pm.
She told me after the sales person left at what time will your family come because the only one sales person we have had just lefted.....i went there two times could have given me a little care giving me the time available for registrar, but didn't.
Send them to courses of customer service. They are not for free there!
Definitely not worth what I'm paying, just waiting for them to go out of business to go somewhere else. No schedule maintenance on place like carpet cleaning, equipment, repairs on facilities, etc. Don't know why is call 24HRS when doesn't have extended hrs. I am assuming budget is the problem but if they don't invest to bring more new members in, they will end closing down.
Appalling customer service's ever seem for a nice gym!!!!
I like all the classes...zumba...yoga...pilates...enjoy the sauna and the jacuzzi.
24 Hour Fitness is a US Gym based in Bay Shore, Virginia. 24 Hour Fitness is located at 1675 Sunrise Hwy, Bay Shore, NY 11706, USA.
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